Thank you for shopping at waxstampcraft. We take pride in offering high-quality wax seal stamps and personalized products to enhance your creative projects. We are committed to ensuring your satisfaction with every purchase. Please read this Refund and Returns Policy carefully to understand our policies regarding refunds, returns, and exchanges.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
1. Custom Products
Due to the personalized nature of our wax seal stamps and other custom products, we are unable to accept returns or offer refunds for these items unless they are defective or damaged upon arrival. We take great care in crafting and inspecting each custom product to ensure it meets our quality standards. If you believe your custom product is faulty or damaged, please contact our customer support within 3 days of receiving your order, and we will be happy to assist you in resolving the issue.
2. Non-Custom Products
For non-custom wax seal stamps and other products, we are pleased to offer a return and refund policy within 30 days of your purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. You are responsible for the return shipping costs. Once we receive the returned item and inspect it, we will process your refund within 7 days. Refunds will be issued to the original payment method used for the purchase.
3. How to Initiate a Return
To initiate a return or report a defective custom product, please follow these steps:
- Contact our customer support team at [email protected] within 30 days of receiving your order.
- Provide your order number, a description of the issue, and any relevant photos if applicable.
- Our customer support team will guide you through the return or exchange process and provide you with instructions for returning the item.
4. Exchanges
We are happy to offer exchanges for non-custom products of equal or lesser value. If you wish to exchange an item, please follow the return process outlined above and specify the desired replacement item. Exchanges are subject to product availability.
5. Shipping
Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping method and retaining your shipping receipt for your records.
6. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at [email protected]. Our dedicated customer support team is here to assist you and ensure your shopping experience with us is enjoyable and satisfactory.